Frequently Asked Questions

Your guide to premium audio shopping and support.

What is the typical shipping time for international orders?

Standard shipping usually takes 7-15 business days, while express shipping via DHL or FedEx typically arrives within 3-7 business days depending on your location and customs processing.

Do you offer a warranty on earphones and DACs?

Yes, most products come with a 1-year limited warranty that covers manufacturing defects. Cables and accessories generally carry a 3-month warranty period.

What is your return policy if I am not satisfied?

We offer a 7-day return policy for most items in their original, unopened packaging. Please note that shipping fees are non-refundable and a restocking fee may apply to opened products.

Will I have to pay customs duties or import taxes?

Customers are responsible for any customs duties, VAT, or import taxes levied by their local government. We recommend checking your local customs office for specific rates.

Are the products sold on Linsoul authentic?

Absolutely. Linsoul is an authorized distributor for all brands listed on our site, including 7Hz, ThieAudio, LETSHUOER, and Moondrop, ensuring 100% authentic Hi-Fi gear.

Can I change or cancel my order after it has been placed?

Orders can be modified or cancelled within 24 hours of placement, provided they have not yet been processed for shipping. Please contact our support team immediately for assistance.